Online Reputation Management FAQs

Concerned about how the internet portrays you? Or the public’s perception of you? Online reputation management provides a solution. It can improve how the internet presents you to the public.

Online reputation management is for individuals, businesses, and brands. It involves things like online review management, online mention tracking, online content improvement, brand advocacy, and negative press management.

An online reputation management agency will manage different aspects of your reputation, whether you are an individual, a company/organization, or a brand. They will manage the way you are presented online and help people see you in a favorable light.

This could involve things like monitoring online mentions and creating positive content to suppress negative press or unfavorable reviews.

The customer complaint platform Ripoff Report has given many businesses heartburn. It brands itself as a way for people to exercise their free speech and air their grievances against those they do business with. Unfortunately, many people use the platform to lodge unfair attacks.

Ripoff Report has a no-removal policy that makes it very difficult to get a negative review removed, even if the review is untrue or unfounded. Thus, many reviews live on as permanent online content that pulls up in search engine results and scares people away.

You can always contact an attorney about taking legal action to get the review removed, but this will involve winning a defamation lawsuit (no small feat). Ripoff Report itself offers several workarounds (such as an Arbitration Program and a Corporate Advocacy Program), but these can be very expensive and rarely result in the report being removed entirely.

Often, the best (and most cost-effective) solution is to suppress the Ripoff Report review with the help of an online reputation management agency. Here at Online Reputations, we can create and optimize content that will outshine the negative Ripoff Report review.

Trustpilot was established as a “free speech platform” to give customers a way to share feedback about companies. As a result, negative Trustpilot reviews are very difficult to remove.

So what do you do if someone has taken advantage of your company by posting highly critical reviews—even if they’re not true? And worse, what if they have boosted their review by creating new profiles through which they can “like” the negative review? When people search for your company online, these reviews can appear prominently on the search engine results page, scaring away potential customers.

You can flag the review and contact Trustpilot, but you have to have a strong case to get them to remove the review. In the end, it’s up to their discretion. You can also take legal action against Trustpilot or the person who left the negative review, but there is a heavy burden of proof to win a defamation lawsuit. Some agencies claim to remove negative Trustpilot reviews by using “black hat methods,” but Trustpilot has gotten good at blocking these methods.

If you’re dealing with a negative Trustpilot review, one of the best options is to work with us to suppress these reviews. We can proactively create a high volume of positive and neutral assets. That way, when people search for your company, they will see positive information with the negative reviews buried so low that they are much less likely to be seen.

Are negative Better Business Bureau reviews hurting your business? Unfortunately, negative BBB reviews are extremely hard to remove and usually involve arbitration and mediation with the unsatisfied customer and the Better Business Bureau. It is rare for a review to be completely taken down.

But there is another powerful way to deal with negative BBB reviews: negative review suppression. You can work with OnlineReputations.org to take command of the online narrative. We release a high volume of high-quality content portraying your business in a positive light. When people search for your company, the search engine will pull up glowing content, and the negative review will be suppressed deep in the results, where it is much less likely to be seen.

While it is very difficult to remove a negative review on Reddit, it is possible to suppress it or bury it deep in the search engine results. This can be done with the help of our digital reputation management agency. We can help you take charge of the online narrative about your company by engaging positively with the review and generating a windfall of positive and neutral content across various platforms.

This positive content will help bury the negative review deep in the search engine results where it is less likely to hurt your company. It will also ensure that when people search for your company, they will see results that showcase all of the great things about your company. This positive association will help buffer your brand against any future negative reviews.

Review removal means that the review is deleted altogether. This involves working with the person who created the review or the review platform. Review removal can be very difficult and may require legal action.

Review suppression involves proactively creating positive content to push the review down in the search results where it is difficult to find. Our brand reputation management firm can guide you through this process, boosting the way your brand is perceived and strengthening you against any future negative reviews.

Yes. While it can be very difficult to remove negative reviews, you can suppress negative reviews by countering them with an abundance of positive content.

OnlineReputations.org can help clean up your online presence using negative review suppression. We release content that showcases all of the good things about your business. When people search for your company online, this content will show up first. The negative content will be buried in the search engine results, where it is much less likely to be seen.

This depends on several factors, including:

• The volume and quality of negative reviews
• Your company’s current online visibility
• The volume and quality of content used to counter the negative reviews

Online Reputations has produced results for clients in as little as several weeks. But, while timelines differ, you’ll want to mentally commit to 6-12 months. Our secret lies in creating a large volume of high-quality content that Google recognizes as trustworthy and authoritative.

Yes. We offer personal reputation management services for politicians, entrepreneurs, celebrities, community leaders—anyone who would like to improve the way the public perceives them. We have helped many individuals gracefully move beyond negative reviews and press, keep their reputations intact, and reposition themselves for ongoing success.

You can spend a long time building a positive reputation online only to have it toppled by bad press. Even one bad article can threaten your brand. Unfortunately, getting the article removed can be difficult, if not impossible. Options are very limited for working through news agencies, Google, or the hosting platform.

At Online Reputations, we specialize in negative press suppression. We know you don’t have time to wait for negative press to fall off of page 1, so we create an abundance of high-quality assets to drive the negative press down in the search engine results. Through strategic content releases, we make sure that the public sees your brand in a positive light, even as the negative press gets buried, appearing less relevant as it falls off in the rankings.

You finally get Google to remove that negative content about you or your company, but then it “magically” reappears. Google periodically updates and reassesses content (such as reviews) to make sure it is in alignment with its policies. Sometimes, this results in previously removed reviews being reposted. And if Google is deliberately showing a review again, chances are, it’s going to be harder than ever to get it taken down.

If you’re sick of banging your head against the wall with Google, there’s another way. Our online business reputation management company makes it easy to suppress negative content. We can create and optimize powerful positive content. This content will edge out the negative stuff, making sure that the first thing people see about you or your company is just how great you really are. The negative content will become increasingly hard to find.

You’ve poured all of your energy into building your brand image only to have a negative review strike—and the worst part is that the negative review isn’t true! Even still, that negative review keeps topping the search engine results. What can you do?

Unfortunately, it can be very difficult to get that negative review removed. You can try to work with the person who posted the review or to get the platform to remove it, but that can be very difficult. The person may not want to retract their review, and the platform may require a significant amount of evidence to prove that the review is false. And even if they do ultimately remove the review, it could take a while, with damages to your reputation mounting each day.

Another option is to take the online narrative into your own hands and reach out to a reputation repair service like Online Reputations. We can create a deluge of positive content to outrank the negative review. When people search for your company, they will see your brand in a positive light. The false review will sink lower and lower in the results.

Possible…maybe, but it’s a complex and often lengthy process. First, you’ll need to submit a removal request to Google and show how the content violates their guidelines. This could mean showing that the content is false or defamatory. Be prepared to back your claim up with a lot of evidence and wait while your claim is processed.

Understand that your claim may ultimately be unsuccessful. Google often denies requests to have content removed. Also, be aware that Google can’t take down images from websites they don’t control, so success depends on the owner of the website cooperating.

Another option is to work with Online Reputations for proactive reputation management. We can create and optimize positive content, then blitz the internet with it. This positive content will outrank the negative content, showing the public just how great your company really is. Meanwhile, the negative content will sink lower and lower in the rankings.

To book a confidential consultation with OnlineReputations.org, call (855-736-6285) or fill out our contact form. We have years of experience helping people build or rebuild their online reputations. We work one-on-one with you to find out your exact needs, then customize a strategy to restore your online reputation as quickly as possible.