Online Reputation Management

With how much the internet has grown over the last two decades, its global reach is a blessing for most, but a curse for many. All it takes is one bad review or article about your company to send it into a PR nightmare. For many large business it is virtually impossible to satisfy all customers. The problem is not that the business does not want to satisfy all customers, but when you service millions of customer a year you are bound to have some wires cross on at least a few customers. Even if you had 5,000 complaints out of a million customers, you are doing exceptional, because that means your satisfaction rate is 99.5%. Not too shabby. What do you do though if a few bad apples set out to express their dissatisfaction online and give you a bad reputation online? While at face value this may not seem like a big deal, one negative post could show up on page 1 of a search engine when...

One thing that people and businesses should always have intact on them is good reputation, especially online. A good reputation is not always easy to build up and could even take years. Even though it could take you years to build up a reputation, it could take just one day to ruin it. Ruining a good reputation is not that difficult to do and it may not even be your fault. Every day businesses fall victom to slander, false accusations, or negative reviews. Comments about a person or a company can, in seconds, destroy those years of building that good reputation. Online Reputation Management (aka “ORM”) is a solution for people and businesses that are being beaten up by derogatory and negative internet comments or reviews. By utilizing sophisticated techniques that promote positive reputation integrity or neutral content, less desirable search engine results about a person...